Philip Morris International Dubai Jobs 2022 – Apply Online Customer Care Operations Manager Vacancy in Dubai, UAE

Rinku Kumar June 5, 2022 Dubai, Diploma Degree Job, Experience Jobs, Manager, Private Job Vacancies Leave a comment 37 Views

Philip Morris International Dubai Jobs 2022 – Customer Care Operations Manager Job Vacancy in Dubai, UAE. Your job search for latest vacancies in Philip Morris International Dubai ends here!. SeGroup Dubai UAE. Get Employment News Alert for Upcoming Jobs in Dubai. We are a trusted wearch Private, Semi Govt, and Government Jobs in UAE. Find here New careers vacancy in Streit bsite for careers in Philip Morris International Dubai!!

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Philip Morris International Dubai Jobs 2022 – Customer Care Operations Manager Jobs Vacancy in Dubai, UAE

Employment News for current Jobs Vacancies in Philip Morris International Dubai – Philip Morris International Dubai has released a new job notification 2022-2023 on their official website for Customer Care Operations Manager job post. The eligible and Interested Candidates who meet the required educational qualifications as well as work experience needs may apply online to Philip Morris International Dubai employment notification. The work location for Customer Care Operations Manager Vacancy would be Dubai and an average Salary will be AED 10,000.00 – 15,000.00 Per Month.

 

Fact: The average salary for a Customer Care Operations Manager in Dubai, UAE is AED 10,000.00 – 15,000.00 Per Month

 

Please go through the below mentioned job description for this vacancy in Philip Morris International Dubai for Customer Care Operations Manager  Position. Find out brief details, such as Job ID, Work Location/Address, Educational qualifications required, min/max age limit, Monthly/annual Salary and perks and employment benefits offered by Philip Morris International Dubai. Check out all the details here before applying online to this latest recruitment by Philip Morris International Dubai for freshers and experienced candidates from across the United Arab Emirates.

 

Philip Morris International Dubai Jobs Highlight

Hiring Organization Name :- Philip Morris International Dubai

Job Position Name :- Customer Care Operations Manager

Job Location :- Dubai, UAE

Job Type :- Manager Jobs in Dubai

Salary :- AED 10,000.00 – 15,000.00 Per Month

 

Philip Morris International Dubai: Job Description

Job Tittle:  Customer Care Operations Manager

 

Job ID :- 51713702

 

Job Description :- 

Be a part of a revolutionary change At Philip Morris International, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. As a Customer Care Operations Manager, you will have a pivotal role to lead the deployment and execution of the IQOS Customer Service strategy to deliver a multi-channel service offering and outstanding Customer Service Centre model across multiple GCC markets. Your ‘day to day’
• Champion Omni-channel care and a consistent customer experience across all consumer touchpoints (Web, Email, Social, CSC, F2F) Lead development and localization of operational care fit for Omni-channel B2C use. Lead the deployment and continuous improvement of programs/services.
• Focus on Digital Care strategy and solutions to increase service quality and reduce service costs. Lead the strategy and execution of digital care touchpoints including Social Care (Twitter/Facebook) and the website support page.
• Lead market product care practices and governance which enhance customer satisfaction while creating efficiencies and minimizing costs.
• Lead the operational deployment of all programs performed via the customer service center channel. Evaluate and refresh processes periodically to ensure the health of the process is sound and always adheres to SOPs.
• Challenge and improve the performance and development of vendors (LSP/CSC/PSP) to ensure B2B consumers needs are heard and met.
• Define, lead and report on program critical metrics in a digestible and practical format to the wider business to highlight program performance and priority areas of focus Use Care data as a key catalyst for evaluating improvement and customer frustration
• Supervise and drive performance of the local customer care team to ensure each market SLA’s observed and targets met.
• Work cross-functionally with Markets, Distributors, Vendors, Hub teams etc. to ensure the voice of the customer is represented in planning of programs and projects as well as the creation and improvements of service offerings Who we’re looking for
• College / university degree. MBA would be an asset
• Experience in managing a customer care team and strategic customer care programs preferably in FMCG, Logistics, or Telecommunications industry
• Previous experience in handling and analyzing sensitive/confidential information from varied sources
• Planning & organization experience with strong problem solving & analytical skills
• A systematic and logical approach to problem solving and a capacity to work around problems
• Ability to adapt and respond quickly to a constantly evolving environment with a consumer-centric mindset
• Excellent command in English (written and spoken), Arabic is a plus What we offer Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: to deliver a smoke-free future
⇒ Apply Online For Customer Care Operations Manager Jobs in Philip Morris International Dubai

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