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Ajar Dubai Jobs 2022 – Customer Success Team Lead Jobs Vacancy in Dubai, UAE
Employment News for current Jobs Vacancies in Ajar Dubai – Ajar Dubai has released a new job notification 2022-2023 on their official website for Customer Success Team Lead job post. The eligible and Interested Candidates who meet the required educational qualifications as well as work experience needs may apply online to Ajar Dubai employment notification. The work location for Customer Success Team Lead Vacancy would be Dubai and an average Salary will be AED 16,000 per month.
Fact: The average salary for a Customer Success Team Lead in Dubai, UAE is AED 16,000 per month
Please go through the below mentioned job description for this vacancy in Ajar Dubai for Customer Success Team Lead Position. Find out brief details, such as Job ID, Work Location/Address, Educational qualifications required, min/max age limit, Monthly/annual Salary and perks and employment benefits offered by Ajar Dubai. Check out all the details here before applying online to this latest recruitment by Ajar Dubai for freshers and experienced candidates from across the United Arab Emirates.
Ajar Dubai Jobs HighlightHiring Organization Name :- Ajar Dubai Job Position Name :- Customer Success Team Lead Job Type :- Customer Success Team Lead Jobs in Dubai Salary :- AED 16,000 Per month |
Ajar Dubai: Job Description
Job Tittle: Customer Success Team Lead
Apply For Address :- Office 109, Building 4, One Central, Dubai World – Trade Centre – Dubai – United Arab Emirates
Full Job Description :-
Job Duties and Responsibilities:
Support Function:
• * Handle day to day operations of the customer support team.
• Develop, train, and manage team members.
• Continuously improve contact handling processes across telephone, whatsapp, live chat and emails.
• Manage inbound support queue, ensuring adequate coverage and support.
• Step up and lead by example by handling contacts during peak times.
• Serve as an escalation path for customers and internal partners.
• Resolve and manage customer issues and complaints, including timely follow-ups and escalations when needed.
• Drive performance by utilizing team engagement strategies and OKR’s to motivate team members.
• Elevate success team through continuous feedback and knowledge sharing.
• Create and update customer support policies and procedures along with enhancing tools and content.
• Define SOPs and deploy processes for new or changing business policies.
• Create effective FAQ pages and other online support resources to address common customer questions.
• Share customer insights with the Sales team.
• Work with engineering to prioritize customer reported defects and feature requests.
• Develop a customer-driven problem-solving process, identifying pain points across the business and working with teams to develop fixes.
• Customer centric, always seeking solutions to their needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Focus on customer retention. Growth Function:
• * Build and maintain strong business relationships with the new and existing Ajar B2B customers to build loyalty and retention.
• Update the CRM database with all customer information.
• Follow up with the existing subscribers, identify upselling/cross-selling opportunities and ensure renewals are paid on time.
• Keep up-to-date with the developments of Ajar platform to answer any questions regarding the same and meet customer expectations.
• Ensure an accurate flow of information between customer and team to ensure excellent customer service implementation and after sales.
• Handle contract renewals and follow up on pending payemnts.
• Reporting of activities, leads and sales updates using CRM or any other tool found relevant by the department..
• Contribute to the development of new product features by collating customer feedback received
• Provide online training to Ajar customers when needed.
Qualifications Required:
• Bachelor’s degree in any discipline.
• 5-6 years experience working at a customer facing support role. Team lead experience would be preferred.
• Proven experience in optimizing support centre and customer service performance.
• Experience in LiveChat, WhatsApp Business, email and phone support.
• Experience with Zendesk, FreshDesk and/or intercom. Zendesk experience as a master administrator is a must. Knowledge, Skills and Abilities:
• Innovative and entrepreneurial approach with a passion to succeed and overcome all obstacles.
• Strong analytical and troubleshooting skills to assess impact and drive collaborative resolution in a swift manner.
• Proactive with ability to make good judgement calls.
• Ability to work with high stressed customers.
• Highly organized with the ability to work under high pressure situations.
• Demonstrated leadership and coaching skills; who knows how to get the best out of people.
• Strong sales and negotiation skills.
• Skilled in upselling and cross selling.
• High level of numeracy and literacy.
• Excellent téléphone étiqueté.
• Strong computer skills in Google Docs, Sheets, and Slides.
• Excellent verbal communication, fluent in Arabic & English