Senior Product Manager at Careem Dubai, United Arab Emirates
At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan.
We’re pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.
We’re in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world.
Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.
We’re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups.
Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day. Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries. About the Role Today, Careem is the region’s everyday Super App operational in 13 countries and over 100 cities. The Super App provides a host of daily services that people need to move around, to order things and to transfer money in one unified smartphone app.
Our goal is to simplify people’s daily lives so that they can spend their precious time and mindshare on things that really matter and on realizing their potential.
Careem became a wholly owned subsidiary of Uber Technologies, Inc.
in January 2020. www.careem.com As Product Manager, you will play a critical role enabling Careem’s growth while partnering with internal and external stakeholders to understand and mitigate against key risks from fraud across the Careem Super App.
In this role you will work closely with engineering, data science, design and many cross functional teams to create the ideal customer experience across customer facing initiatives.
The scope of this role includes designing new fraud detection methods and tools, working with other product managers, monitoring the data from our platform and payment systems to build a robust fraud detection and prevention system.
What you’ll be doing Define and direct the risk strategy – from scoping to design to execution – through supporting launches and growth of Careem’s new products and markets Authoring product specification, and experimentation design.
Owning products through to successful execution and analysis Understand customer behavior (present and future).
Ask the right questions and conduct analysis to gain current and future customer behavioral patterns – good and bad Be a trusted partner by liaising with teams in all our markets to help bridge the product gaps between customers, operational teams on the ground and your product team Plan, organize, and deliver new fraud risk products and features to the market.
Support other global product launches and ongoing product adoption Drive strategic alignment and enroll other teams into your product vision and align roadmaps to ensure cohesive product functionality and value proposition
Support the execution of the product roadmap through experimentation Continue learning about the fraud and abuse typologies, and payments through industry engagement and independent research, and share this knowledge
What you’ll need to succeed 5 + years of fraud and risk (Integrity) product management experience Deep customer empathy and curiosity that’s paired with knowledge of how to gather and synthesize consumer needs Excellent written and verbal communications skills; ability to translate strategy into clear and actionable plans for
Product Development, Engineering, Design and Marketing Experience designing and building fraud and risk systems, with implementing fraud risk best practices with a track record of managing all aspects of a successful product throughout its lifecycle
Entrepreneurial:
Having worked in a fast paced environment, with competing resources and priorities, Opinionated and willing to make calls with limited information.
Ability to navigate through ambiguity to advocate for resources Technical: Comfortable with delving into the product, the platform and the implementation details.
Able to engage with engineering beyond just product and user experience needs; willing to roll up sleeves and design scalable and extensible solutions Metrics driven:
Proficiency in identifying, defining, tracking and acting upon metrics.
Experience identifying KPIs and working with engineering and analytics on instrumentation and monitoring Strong analytical, prioritization, and problem solving skills and willingness to roll up one’s sleeves to get the job done Experience leading cross functional teams to deliver complex projects with multiple dependencies and constraints in a highly dynamic environment
Bachelor’s degree in Computer Science, Engineering, or a related technical discipline Nice to haves You understand the inner workings of various payment methods You are comfortable using analytical tools to solve problems •
What we’ll provide you In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.
As a Careem colleague you will be able to: Be part of a Remote-First organisation Work from any country in the world for 60 days a year Use Unlimited Vacation days throughout the year Access fitness reimbursements for health activities including: gym, health club and training classes.
Work and learn from great minds Create impact in a region with untapped potential Explore new opportunities to learn and grow every day.
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