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Clyde&Co Dubai Jobs 2022 – Local Service Specialist Job Vacancy in Dubai, UAE. Your job search for latest vacancies in Clyde&Co Dubai ends here!. Se Group Dubai UAE. Get Employment News Alert for Upcoming Jobs in Dubai. We are a trusted Search Private, Semi Govt, and Government Jobs in UAE. Find here New careers vacancy in Clyde&Co site for careers in Clyde&Co Dubai!!
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Clyde&Co Dubai Jobs 2022 – Local Service Specialist Jobs Vacancy in Dubai, UAE
Employment News for current Jobs Vacancies in Clyde&Co Dubai – Clyde&Co Dubai has released a new job notification 2022-2023 on their official website for Local Service Specialist job post. The eligible and Interested Candidates who meet the required educational qualifications as well as work experience needs may apply online to Clyde&Co Dubai employment notification. The work location for Local Service Specialist Vacancy would be Dubai and an average Salary will be AED 5500.00 Per Month.
Fact: The average salary for a Local Service Specialist in Dubai, UAE is AED 5500.00 Per Month
Please go through the below mentioned job description for this vacancy in Clyde&Co Dubai for Local Service Specialist Position. Find out brief details, such as Job ID, Work Location/Address, Educational qualifications required, min/max age limit, Monthly/annual Salary and perks and employment benefits offered by Clyde&Co Dubai. Check out all the details here before applying online to this latest recruitment by Clyde&Co Dubai for freshers and experienced candidates from across the United Arab Emirates.
Clyde&Co Dubai Jobs HighlightHiring Organization Name :- Clyde&Co Dubai Job Position Name :- Local Service Specialist Job Type :- Full Time Jobs in Dubai Salary :- AED 5500.00 Per Month |
Clyde&Co Dubai: Job Description
Job Tittle: Local Service Specialist
Full Job Description :-
The Role
The Local Service Specialist’s role is to provide prompt, friendly, customer-focused service to the office. This includes responding to requests and issues, particularly those involving the need to be onsite (e.g. for managing hardware), as well as support for IT projects and proactive service initiatives. The successful candidate for this position must have good communication skills and a desire to achieve high customer satisfaction.
Key Responsibilities:-
Respond to customer incidents and requests within agreed SLAs. Demand primarily comes from tickets escalated from the Global Service Desk that require onsite service and may also come from customer walk-ups.
Resolve customer issues by clarifying the customer’s needs; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Identify customer training opportunities
Keep records of customer interactions in ticketing system; follow communication procedures, guidelines, and policies, with clear documentation
Create & update knowledge articles
Manage end user assets (including laptops, desktops, monitors, peripherals, printers, mobile phones) from setup & configuration to collection & wiping. Ensure asset tracking systems are updated appropriately
Manage user accounts in active directory and supported applications
Assist with audio-visual conferencing
Perform onsite hardware and/or software testing and troubleshooting
Assist with security incident response and investigation where required
Assist with major incidents response and resolution where required
Assist with office move technology logistics
Assist with project delivery
Ad-hoc tasks assigned by Manager
Required Knowledge, Skills, & Abilities
Able to follow standard processes effectively and efficiently.
General, broad understanding of supported solutions.
Able to quickly identify customer needs, perform pre-defined checks, and provide basic answers/tips based on personal knowledge or use of knowledge base articles.
Contributes to documentation and knowledge sharing with guidance and direction.
Ability to recognize potential large-scale issues or recurring problems and inform/escalate as necessary.
R equired Experience
Experience in a service desk or other customer service role is preferred
Please note preference will be given to UAE nationals.
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