Diebold Nixdorf Dubai Jobs 2022 – Apply Online Senior Service Support Specialist Vacancy in Dubai, UAE

Diebold Nixdorf Dubai Jobs 2022 – Senior Service Support Specialist Job Vacancy in Dubai, UAE. Your job search for latest vacancies in Diebold Nixdorf Dubai ends here!. SeGroup Dubai UAE. Get Employment News Alert for Upcoming Jobs in Dubai. We are a trusted wearch Private, Semi Govt, and Government Jobs in UAE. Find here New careers vacancy in Streit bsite for careers in Diebold Nixdorf Dubai!!

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Diebold Nixdorf Dubai Jobs 2022 – Senior Service Support Specialist Jobs Vacancy in Dubai, UAE

Employment News for current Jobs Vacancies in Diebold Nixdorf Dubai – Diebold Nixdorf Dubai has released a new job notification 2022-2023 on their official website for Senior Service Support Specialist job post. The eligible and Interested Candidates who meet the required educational qualifications as well as work experience needs may apply online to Diebold Nixdorf Dubai employment notification. The work location for Senior Service Support Specialist Vacancy would be Dubai and an average Salary will be AED 2600.00 Per month.


Fact: The average salary for a Senior Service Support Specialist in Dubai, UAE is AED 2600.00 per month


Please go through the below mentioned job description for this vacancy in Diebold Nixdorf Dubai for Senior Service Support Specialist  Position. Find out brief details, such as Job ID, Work Location/Address, Educational qualifications required, min/max age limit, Monthly/annual Salary and perks and employment benefits offered by Diebold Nixdorf Dubai. Check out all the details here before applying online to this latest recruitment by Diebold Nixdorf Dubai for freshers and experienced candidates from across the United Arab Emirates.


Diebold Nixdorf Dubai Jobs Highlight

Hiring Organization Name :- Diebold Nixdorf Dubai

Job Position Name :- Senior Service Support Specialist

Job Location :- DubaiUAE

Job Type :- Full Time Jobs in Dubai

Salary :- AED 2600.00 Per month


Diebold Nixdorf Dubai: Job Description


Job Tittle:  Senior Service Support Specialist


Apply For Application Form Address :- 453C+F8Q – Al Sufouh – Al Sufouh 2 – Dubai – United Arab Emirates


Position Overview:
Provides technical support to DN Services, Service Partners and Customers, based on expert knowledge of DN-serviced products and solutions. Performs problem management in the DN Incident & Problem Management process. Identifies, analyzes, addresses and resolves technical problems and manages technical escalations. Develops, implements and delivers (via various channels) technical trainings and knowledge artifacts in regard to products, solutions as well as field service processes and standard operational procedures. Initiates, manages or supports customer, fleet and product performance improvement projects and initiatives.
Key Responsibilities:
  • Provides expert technical Support for an assigned technician group, customers or set of products / services
  • Troubleshoots complex & multi-layered problems (e.g. related to mechanical, mechatronic, electronic, SW configuration and integrational issues) – also in co-operation with other DN Support functions (e.g. M&S, SW PS).
  • Manages assigned cases and task queues and supports the development of case management protocols. Escalates cases in accordance with case management protocols.
  • Analyzes technical issues and configuration topics, calling in and evaluating defective materials, trace and log files and determining reproduction steps and performing root cause analyses.
  • Analyzes product and service benchmarks (i.e. failure rates, repeat calls, time-to-repair, parts usage, etc.) to pro-actively address quality issues
  • Regularly provides technical trainings, service-specific trainings as well as on-site-support and manages product-related technical escalations.
  • Integrates the latest product- and solution specific information (e.g. service bulletins, FCO, Train-the-Trainer input, technical newsletters, Updates & Hotfixes, …) into standard field services practices
  • Contributes to knowledge management systems in cooperation with product/solution support specialists
  • Regularly supports or manages improvement projects and initiatives.
Required Qualifications:
  • BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and experience.
  • Good communication skills
  • Possesses Advanced knowledge of technical troubleshooting approaches, tools and techniques and the ability to anticipate, recognize and resolve technical (hardware, software, application or operational) problems.
  • Handles calls and inquiries related to product features, applications and compatibility standards.
  • Analyzes code, logs and current systems as part of routine and/or advanced troubleshooting.
  • Works with vendor-specific / application-specific diagnostic guides, tools and utilities.
  • Discovers, analyzes and resolves identified issues and problems.
  • Records and reports technical problems, detailing solution steps, processes and outcomes.


Requisition Employer Description

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

Areas of InterestField Service Technicians
Experience LevelMid-Senior Level Associate
CountryUnited Arab Emirates
Primary LocationDubai, United Arab Emirates
Remote – Work from HomeYes

Minimum Requirement :- 

  • Higher secondary school or equivalent.
  • Planning and organization skills
  • Time management skills
  • Good communication skills written & oral.
  • Problem solving ability


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