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Foodics Dubai Jobs 2022 – Customer Operation Journey Specialist Jobs Vacancy in Dubai, UAE
Employment News for current Jobs Vacancies in Foodics Dubai – Foodics Dubai has released a new job notification 2022-2023 on their official website for Customer Operation Journey Specialist job post. The eligible and Interested Candidates who meet the required educational qualifications as well as work experience needs may apply online to Foodics Dubai employment notification. The work location for Customer Operation Journey Specialist Vacancy would be Dubai and an average Salary will be AED 8430.00-24800.00 per month.
Fact: The average salary for a Customer Operation Journey Specialist in Dubai, UAE is AED 8430.00-24800.00 per month
Please go through the below mentioned job description for this vacancy in Foodics Dubai for Customer Operation Journey Specialist Position. Find out brief details, such as Job ID, Work Location/Address, Educational qualifications required, min/max age limit, Monthly/annual Salary and perks and employment benefits offered by Foodics Dubai. Check out all the details here before applying online to this latest recruitment by Foodics Dubai for freshers and experienced candidates from across the United Arab Emirates.
Foodics Dubai Jobs HighlightHiring Organization Name :- Foodics Dubai Job Position Name :- Customer Operation Journey Specialist Job Type :- Customer Operation Journey Specialist Jobs in Dubai Salary :- AED 8430.00-24800.00 Per month |
Foodics Dubai: Job Description
Job Tittle: Customer Operation Journey Specialist
Full Job Description :-
Main Task and Responsibilities:-
Develop relationships with cross-functional teams with the goal of creating customer-centric solutions that drive measurable results.
Utilize Lean, and project management to solve business problems and drive continuous improvements.
Focus on efficiency improvements related to speed, quality, and simplification by eliminating rework loops, reducing and automating manual work and hand-offs, identifying and implementing best practices across the business, and minimizing process variability through standardization and automation.
Engage in discovery and identification of automation processes; proactively seek and suggest improvements, and outline any risks and recommend optimal solutions
Integrate automation workflows into existing business processes and business applications
Define, promote and utilize best practices for process automation capabilities. Serve as a subject matter expert (SME) for others seeking to utilize process automation technologies to automate and streamline existing manual business processes
Work closely with the functional experts and IT team to validate technical integration and development conforms to requirements
Prepare and present analysis, methods, and results to non-expert personnel, management team and technical experts throughout different projects
Makes decisions on complex and sensitive issues that are based on professional judgment, evaluating risks and in the context of a complex and changing environment
Develop scripts to automate tasks and processes
Lead the implementation of CRM software customization to address all levels of automation needed.
Familiar with Call Center solution automation, Omni channel, Bot & AI
Requirements:-
Proficient in Excel and data reporting & dashboards.
Relevant work experience in areas of Customer Services, Customer Experience, Customer Onboarding, process areas.
Understanding of SAAS industries and most recent industry trends.
Effective communication skills and ability to work collaboratively with different departments & stakeholders to develop joint solutions or projects.
Previous experience in automation and familiarity with customer experience & onboarding related technologies ( Zendesk, Intercom, Userpilot, MixPanel )
Previous experience in Zoho & Salesforce.
Previous experience in Gainsight is a plus.
Self-starter & data driven with the ability to work independently across functional groups and on multiple initiatives simultaneously
Must be flexible to work in a fast-paced and evolving environment
Benefits
We offer a people-focused culture that fosters inclusion, diversity, innovation, and a flexible work setup: remotely, in-office, and hybrid models.
A performance-based company that offers 30 vacation days, excellent career advancement opportunities, and lucrative compensation, including bonuses and ESOP potential
Working in a hyper-growth environment, you will enjoy numerous learning and career development opportunities.
Accelerated learning opportunities – attending training, conferences, and events as needed
An excellent opportunity to grow and work with the most amazing people in the industry
Being part of an environment that offers challenging goals, autonomy, and mentoring creates incredible opportunities for you and the company.
Disclaimer: here at Foodics, we don’t just accept differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. All employment is decided based on qualifications, merit, and business need. Foodics is proud to be an equal opportunity workplace and is an affirmative action employer.