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Global Technology Services Dubai Jobs 2022 – Senior Support Specialist Job Vacancy in Dubai, UAE. Your job search for latest vacancies in Global Technology Services Dubai ends here!. Se Group Dubai UAE. Get Employment News Alert for Upcoming Jobs in Dubai. We are a trusted Search Private, Semi Govt, and Government Jobs in UAE. Find here New careers vacancy in Global Technology Services site for careers in Global Technology Services Dubai!!
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Global Technology Services Dubai Jobs 2022 – Senior Support Specialist Jobs Vacancy in Dubai, UAE
Employment News for current Jobs Vacancies in Global Technology Services Dubai – Global Technology Services Dubai has released a new job notification 2022-2023 on their official website for Senior Support Specialist job post. The eligible and Interested Candidates who meet the required educational qualifications as well as work experience needs may apply online to Global Technology Services Dubai employment notification. The work location for Senior Support Specialist Vacancy would be Dubai and an average Salary will be AED 12000.00 – 14000.00 Per Month.
Fact: The average salary for a Senior Support Specialist in Dubai, UAE is AED 12000.00 – 14000.00 Per Month
Please go through the below mentioned job description for this vacancy in Global Technology Services Dubai for Senior Support Specialist Position. Find out brief details, such as Job ID, Work Location/Address, Educational qualifications required, min/max age limit, Monthly/annual Salary and perks and employment benefits offered by Global Technology Services Dubai. Check out all the details here before applying online to this latest recruitment by Global Technology Services Dubai for freshers and experienced candidates from across the United Arab Emirates.
Global Technology Services Dubai Jobs HighlightHiring Organization Name :- Global Technology Services Dubai Job Position Name :- Senior Support Specialist Job Type :- Full Time Jobs in Dubai Salary :- AED 12000.00 – 14000.00 Per Month |
Global Technology Services Dubai: Job Description
Job Tittle: Senior Support Specialist
Full Job Description :-
Principal Accountabilities:
• Support, Design, Develop enterprise solution/integration components using technologies such as Software-AG/Java/Oracle/.Net + Microsoft Dynamics AX (Functional AP,AR,GL, Retail Modules)
• To work/support in n-tier Architectures (UI, Business Logic Layer, Data Access Layer) along with Service-oriented Architectures (SOA) and Client/Server technologies.
• To create documents and demonstrates solutions by producing documentation, flowcharts, layouts, diagrams, charts, code comments.
• Should be able to work independently as well as in team. Must possess good analytical and problem-solving skills. Should possess ability to explain technical matters in non-technical terms to customers
• Should be able to effectively communicate (verbal or in written) with Customers, team members and Product vendors on the matters related to all functional or technical areas
• Documents and maintain Knowledge database to share experience and knowledge with team members in order to enhance efficiency and reduce single person dependence
• Coordinate work tasks with Customer, team members, and Product Vendors to perform the tasks assigned efficiently in Timely manner
• Analyses business needs and conceptualises solutions to meet and exceed customer expectations
• Should be Customer centric, achieve customer satisfaction and maintain proper perspective in all activities.
• To maintain a high degree of customer service for all support queries and adhere to service management principles
• Available 24×7 to respond for business or IT operation team calls and attend on site.
• To restore the normal service operation as quickly as possible
• To take ownership of assigned incidents and provide a resolution within the agreed service levels
• To update the customer via the service desk team on the progress of the call
• Maintain a log of any software problems detected and inform the delivery team
• Support users in the use of business applications by providing necessary training and advice
• To escalate calls hierarchically/functionally if the call cannot be resolved within the agreed service levels. Coordinates with Product principle to resolve reported incidents.
• Identifies issues, tracks, reports and resolves them in a timely manner
• Identifies and documents system deficiencies and recommends solutions
• Identifies patches to be applied to resolve incidents and coordinates with Infrastructure, application support sites team and users to apply the patch
Requirements:
Education:-
• Degree: Minimum Bachelor’s degree in Computer Science, Engineering or equivalent
• Preferable professional certifications: Certification in products Software-AG/JAVA/.Net/Oracle/Microsoft Dyanmics AX (AP, AR, GL, Retail Modules)
Experience
• 7+ of Information Technology experience
• 4+ years of relevant working experience in technologies Software-AG/JAVA/.Net/Oracle and Microsoft Dyanmics AX (AP, AR, GL, Retail Modules)
Note: Preference will be given to candidates having Dynamics AX Functional Role experience
Desired Candidate Profile
Education
• Degree: Minimum Bachelor’s degree in Computer Science, Engineering or equivalent
• Preferable professional certifications: Certification in products Software-AG/JAVA/.Net/Oracle/Microsoft Dyanmics AX (AP, AR, GL, Retail Modules)
Experience:-
• 7+ of Information Technology experience
• 4+ years of relevant working experience in technologies Software-AG/JAVA/.Net/Oracle and Microsoft Dyanmics AX (AP, AR, GL, Retail Modules)
Note: Preference will be given to candidates having Dynamics AX Functional Role experience
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