Hello Chef Dubai Jobs 2022 – Apply Online Senior Buyer Vacancy in Dubai, UAE

Hello Chef Dubai Jobs 2022 – Senior Buyer Job Vacancy in Dubai, UAE. Your job search for latest vacancies in Hello Chef Dubai ends here!. SeGroup Dubai UAE. Get Employment News Alert for Upcoming Jobs in Dubai. We are a trusted wearch Private, Semi Govt, and Government Jobs in UAE. Find here New careers vacancy in Streit bsite for careers in Hello Chef Dubai!!

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Hello Chef Dubai Jobs 2022 – Senior Buyer Jobs Vacancy in Dubai, UAE

Employment News for current Jobs Vacancies in Hello Chef Dubai – Hello Chef Dubai has released a new job notification 2022-2023 on their official website for Senior Buyer job post. The eligible and Interested Candidates who meet the required educational qualifications as well as work experience needs may apply online to Hello Chef Dubai employment notification. The work location for Senior Buyer Vacancy would be Dubai and an average Salary will be AED 7563.00 Per month.

Fact: The average salary for a Senior Buyer in Dubai, UAE is AED 7563.00 per month

Please go through the below mentioned job description for this vacancy in Hello Chef Dubai for Senior Buyer  Position. Find out brief details, such as Job ID, Work Location/Address, Educational qualifications required, min/max age limit, Monthly/annual Salary and perks and employment benefits offered by Hello Chef Dubai. Check out all the details here before applying online to this latest recruitment by Hello Chef Dubai for freshers and experienced candidates from across the United Arab Emirates.

Hello Chef Dubai: Job Description

Job Tittle:  Senior Buyer

Apply For address:-King Salman Bin Abdulaziz Al Saud St – Al Sufouh – Al Sufouh 2 – Dubai – United Arab Emirates

Job Description :- 

• Based in Dubai, Hello Chef is a rapidly growing weekly subscription meal kit company. We’re looking to change the way people cook and eat forever and to achieve that we’ve invested in hiring the best people and creating the best systems.

  We are looking for a Customer Loyalty Representative to join our team in discovering how satisfied our customers are and what our customers love with what they receive from us.

  You will work with varied teams, be part of improving the processes and technology used, as well as receive and action nearly instant feedback from customers. You’ll also learn to manage expectations and deliver stellar customer service. You will be groomed to take on bigger responsibilities as the company grows.

  Mission

  You would be the go-to person for all customer connections – answering customer support queries using a variety of different channels. You have strong empathy and advocate for the customer: its second nature for you to jump on something right away if someone is not happy or has a question or concern, closing the loop in ensuring the customer experience and convenience is delivered. Your additional focus is supporting with new customer conversion and related marketing activities.

  You will have native-level English language ability (speaking, writing, and reading). You have a strength in simplification: you make it easy for the customers without over-complicating (We have customers from over 75 nationalities). You are open to learning and creating new processes and ways of working.

   

  Accountabilities

  You’ll be in responsible for:

  1. Customer interactions:

  Handling incoming phone calls, emails, and all other channels through INTERCOM. Supporting customers with placing orders, changing order and account details, and any other queries. You’ll also make outgoing calls to follow up on previous complaints as well as liaise with the operational teams regarding any changes to orders.

  2. Orders:

  You will support in completing the auto-renewal process and help gather all the orders for every sales week. You are also the main point of contact with our logistics partner and will support the delivery process directly with the customer and the delivery company.

  3. Marketing support:

  You will act as the community manager, being the person in charge of all customer queries through Facebook, Instagram and Google reviews.

  Accountabilities, Metric and Measurement Method

  1. Answer customer queries

  Metric: Respond all customer queries coming from different channels (email, call, chat, social media) and leave a clear record with resolution details on INTERCOM as per guidelines.

  Measurement Method: Happiness Score: 99.5% and Median First Response Time: 6 minutes

  2. Community management

  Metric: Responds to all social media comments and inquiries within 24 hours.

  Measurement Method: Actively ask for google reviews to meet quarterly targets. FB report, google reviews

  3. Complaint’s care

  Metric: Resolve, Recover and Follow up customer complaints in accordance with existing process.

  Measurement Method: All complaints tracked and followed up

  4. Delivery support

  Metric: Effectively coordinate with operational and delivery teams in managing delivery related concerns.
  Measurement Method: All delivery related queries and issues successfully tended to

  What you need for this position:

  Fluency in written and spoken English together with the ability to communicate clearly
  Great level of empathy and a polite telephone/email manner
  Tenacity and patience to deal with customer’s issues with a positive attitude
  Fast typing and excellent Microsoft product skills (word, excel, ppt)
  Experience in using a CRM solution
  Fast thinker with excellent problem-solving skills
  Community management skills
  Organized and methodical in your way of work and follow up

  Top reasons to work with us:

  Flat hierarchies, constant learning, outstanding team atmosphere, and international mix
  A full-time position with a competitive salary that will grow as you do

  Other details:

  Competitive package
  Medical insurance, 22 working days off a year, with an annual ticket home
  50% discount on your Hello Chef subscription, as well as other product initiatives
  Office Location: Conveniently located building in Dubai Investment Park 1, Dubai, UAE
  For immediate start

  Are you up to the challenge?

  If you meet the above criteria and are looking for a position that will grow your career and experience, apply to this job post attaching your CV to your profile.

  Based in Dubai, Hello Chef is a rapidly growing weekly subscription meal kit company. We’re looking to change the way people cook and eat forever and to achieve that we’ve invested in hiring the best people and creating the best systems.

  We are looking for a Customer Loyalty Representative to join our team in discovering how satisfied our customers are and what our customers love with what they receive from us.

  You will work with varied teams, be part of improving the processes and technology used, as well as receive and action nearly instant feedback from customers. You’ll also learn to manage expectations and deliver stellar customer service. You will be groomed to take on bigger responsibilities as the company grows.

  Mission

  You would be the go-to person for all customer connections – answering customer support queries using a variety of different channels. You have strong empathy and advocate for the customer: its second nature for you to jump on something right away if someone is not happy or has a question or concern, closing the loop in ensuring the customer experience and convenience is delivered. Your additional focus is supporting with new customer conversion and related marketing activities.

  You will have native-level English language ability (speaking, writing, and reading). You have a strength in simplification: you make it easy for the customers without over-complicating (We have customers from over 75 nationalities). You are open to learning and creating new processes and ways of working.

  Accountabilities

  You’ll be in responsible for:

  1. Customer interactions:

  Handling incoming phone calls, emails, and all other channels through INTERCOM. Supporting customers with placing orders, changing order and account details, and any other queries. You’ll also make outgoing calls to follow up on previous complaints as well as liaise with the operational teams regarding any changes to orders.

  2. Orders:

  You will support in completing the auto-renewal process and help gather all the orders for every sales week. You are also the main point of contact with our logistics partner and will support the delivery process directly with the customer and the delivery company.

  3. Marketing support:

  You will act as the community manager, being the person in charge of all customer queries through Facebook, Instagram and Google reviews.

   

  Accountabilities, Metric and Measurement Method

  1. Answer customer queries

  Metric: Respond all customer queries coming from different channels (email, call, chat, social media) and leave a clear record with resolution details on INTERCOM as per guidelines.

  Measurement Method: Happiness Score: 99.5% and Median First Response Time: 6 minutes

  2. Community management

  Metric: Responds to all social media comments and inquiries within 24 hours.

  Measurement Method: Actively ask for google reviews to meet quarterly targets. FB report, google reviews

  3. Complaint’s care

  Metric: Resolve, Recover and Follow up customer complaints in accordance with existing process.

  Measurement Method: All complaints tracked and followed up

  4. Delivery support

  Metric: Effectively coordinate with operational and delivery teams in managing delivery related concerns.
  Measurement Method: All delivery related queries and issues successfully tended to

  What you need for this position:

  Fluency in written and spoken English together with the ability to communicate clearly
  Great level of empathy and a polite telephone/email manner
  Tenacity and patience to deal with customer’s issues with a positive attitude
  Fast typing and excellent Microsoft product skills (word, excel, ppt)
  Experience in using a CRM solution
  Fast thinker with excellent problem-solving skills
  Community management skills
  Organized and methodical in your way of work and follow up

  Top reasons to work with us:

  Flat hierarchies, constant learning, outstanding team atmosphere, and international mix
  A full-time position with a competitive salary that will grow as you do

  Other details:

  Competitive package
  Medical insurance, 22 working days off a year, with an annual ticket home
  50% discount on your Hello Chef subscription, as well as other product initiatives
  Office Location: Conveniently located building in Dubai Investment Park 1, Dubai, UAE
  For immediate start

  Are you up to the challenge?

  If you meet the above criteria and are looking for a position that will grow your career and experience, apply to this job post attaching your CV to your profile.