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Majid Al Futtaim Dubai Jobs 2022 – Associate Manager, Customer Service Jobs Vacancy in Dubai, UAE
Employment News for current Jobs Vacancies in Majid Al Futtaim Dubai – Majid Al Futtaim Dubai has released a new job notification 2022-2023 on their official website for Associate Manager, Customer Service job post. The eligible and Interested Candidates who meet the required educational qualifications as well as work experience needs may apply online to Majid Al Futtaim Dubai employment notification. The work location for Associate Manager, Customer Service Vacancy would be Dubai and an average Salary will be AED 6120.00 Per month.
Fact: The average salary for a Associate Manager, Customer Service in Dubai, UAE is AED 6120.00 per month
Please go through the below mentioned job description for this vacancy in Majid Al Futtaim Dubai for Associate Manager, Customer Service Position. Find out brief details, such as Job ID, Work Location/Address, Educational qualifications required, min/max age limit, Monthly/annual Salary and perks and employment benefits offered by Majid Al Futtaim Dubai. Check out all the details here before applying online to this latest recruitment by Majid Al Futtaim Dubai for freshers and experienced candidates from across the United Arab Emirates.
Majid Al Futtaim Dubai Jobs Highlight
Hiring Organization Name :- Majid Al Futtaim Dubai
Job Position Name :- Associate Manager, Customer Service
Job Location :- Dubai, UAE
Job Type :- Associate Manager, Customer Service Jobs in Dubai
Salary :- AED 6120.00 Per month |
Majid Al Futtaim Dubai: Job Description
Job Tittle: Associate Manager, Customer Service
Apply For Address:-MAF Tower 2,8th Street,Deira,Near Deira City Centre – 8th St – Dubai – United Arab Emirates
Job Description :-
Job Title : Associate Manager, Customer Service
Job Location : Dubai
Preferred Nationalities : Emirati (UAE)
Minimum Educational Qualification : Minimum Diploma
Relevant Years of Experience: 2 – 3 Years
Age : Any
Majid Al Futtaim Vacancy Full Information
Disclaimer: This role description reflects the general details considered necessary to describe the principal functions of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent in the job.
Quality & Training Manager
Shopping Malls – Marketing – Customer Experience
(To be confirmed post role assessment)
Supervising (if applicable):
Director – Customer Experience
The position is to own the leading of the quality function across the SMBU Team. This includes driving the establishment and maintenance of standards in the Customer service and non-customer service executions across our malls in all our markets.
Role Details – Key Responsibilities and Accountabilities:
- Lead overall Quality program and execution across the full Shopping Malls business unit
- Drive the Training and development of the full Customer Service team across Shopping malls business unit
- Leading the Call-centre partnership with outsourced partners
- Lead the comprehensive Customer Service Management Strategy / Program including guidelines, setting service level standards and detailed procedures manual for the SMBU.
- Own the refinement and execution of SMBU Customer Service Manual which fully encompasses job requirements, detailed procedures, and mandatory control measures to be followed by the Customer Service team.
- Ensure that the Customer Service Manual always supports equivalent to a 5-star customer ethos is followed by all stakeholders
- Act as the custodian of the Customer Service Protocols, Processes and Procedures and review/approve all changes and improvements.
- Responsible for identifying and implementing innovative ideas / measures to continuously improve and enhance the customers’ experience.
- Identify and develop new service opportunities in all SMBU’s customer touchpoints.
- Track customer experience improvement-seeking activities to evaluate success or failure on Net Promoter Score NPS (and the learning opportunities that come from either conclusion).
- Participate in the Customer Experience organization, helping to gather cross-company feedback and initiatives, helping to craft project plans and ensure completion and data review.
- Ensure that at anytime, anywhere, the processes behind customers’ “touch points” (NPS) are designed, managed, and monitored to deliver the ultimate Customer Experience.
- Assist in mapping customer journeys and using route cause analysis to monitor, execute and develop continuous improvement plans.
- Represent business unit and lead on the development of cross-functional strategies to improves the Customer Experience (MAFH Customer Experience initiatives/projects).
Job Dimension – (E.g. Revenue & Budget size, Sales Volume etc.)
Other Context (if applicable):
Functional/Technical Competencies:
Personal Characteristics and Required Background:
Minimum Qualifications/education;-
- Bachelor’s degree in Business Administration / Marketing / Communications / PR or equivalent.
- Mastery of Total Quality Management Systems (TQMS)
- ISO9001 and/or 6 Sigma (At least Green Belt) required
- Bilingual – Arabic included
Minimum experience:-
- Managing people in Customer Service and/or Quality for 8+ Years
- Experience in all aspects of Customer Experience/Service Operations and Projects Management in a highly dynamic driven industry, preferably Retail / Luxury Hospitality / PR firm in GCC or abroad.
Minimum Requiremen:-
- Higher secondary school or equivalent.
- Planning and organization skills
- Time management skills
- Good communication skills written & oral.
- Problem solving ability
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