DUTIES/ RESPONSIBILITIES
·Communicate status, risks and opportunities to Hotel Manager and Group Director of IT
·Responsible for the Capacity planning of IT
·Ensure that hotel data is secured and in line with stated standards and best practices
·Ensure logical access Control is in line with stated standards and best practices
·Draft and manage the procedures for incident management, enhancements and application fixes.
·Ensure regularevaluations of IT dept. and its policies & procedures to keep it in line with latest standards and practices; Manageproject implementations & testing of applications and hardware upgrades
·Consistently promotes the brand in the local site and encourage the use of the brand by IT suppliers
·Provide consultancy to better expedite access and the better use of information in the property
·Ensure satisfaction on all guests IT queries to defined standards
·Ensure that standards are communicated and maintained in the property
·Ensure the effective communication of Department executive plans, Departmental objectives, and Quality management system of the company, through periodic briefings, meetings, notice boards and other modes of communication
·Ensure that everyone in the department is aware about the Vision, Mission, Guiding principles etc., of the company and the conduct of each employee is conducive towards these Quality management tools
·Manage conflicts effectively
·Motivate and inspire team members to perform
·Accept personal responsibility for making things happen within the budget and management approval
·Responsible for developing and maintaining Disaster Recovery Plans and ensure Business Continuity is supported with IT Solutions;
·Works towards and ensures that the department’s goals are achieved as per the Departmental Performance Plan
·Ensures that group standards and best practices are communicated, implemented and adhered to in the hotel
·Work with the Executive Team to bring the business unit forward and improve guest service and internal processes through Information technology
·Communicate status, risks and opportunities to the GM, hotel management and Group Director of Information Technology
·Ensures that all colleague’s activities adhere to and support the Palazzo Versace International Quality Management System
·Responsible for the Capacity planning of IT
·Presents powerful arguments which persuade others
·Communicating to colleagues the importance of meeting customer as well as regulatory & statutory needs
·Ensuring measurable quality objectives are established and actively participate in the review of these objectives
·Ensuring the availability of resources
·Ensure customer requirements are determined and met
·Actively promote an awareness of customer requirements throughout the organization
·Ensure that responsibilities and authorities are defined and communicated within the organization
·Ensure appropriate communication processes are established
·Determine the necessary competence for colleagues and provide training or other actions to satisfy these needs
·Ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives
·Maintain appropriate records of education, training, skills and experience
·Provide constant coaching, counselling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization
·Ensure manning and competence level of selected colleagues is sufficient for the department to meet the needs of the organization and customer
·Ensure the effective communication of Department executive plans, Departmental objectives, and Quality management system of the company, through daily briefings, meetings, notice boards and other modes of communication
Administration :-
·To ensure that all resources are effectively planned and implemented
·Provide a healthy environment for the IT Support team
·Performs annual appraisals and quarterly feedback sessions
·Ensures holiday are taken to least impact the operation
·Raises OPEX and CAPEX’s according to company standards
·Provides monthly reports to Corporate IT
·Approves IT SOPs and other SOPs and documentation in a timely manner
Operation :-
·Supervise all activities within the IT Support team
·Maintain and update the required standards
·Monitor the quality and performance of IT support and if necessary improve
·Promotes access and better utilization of Information technology within the hotel
·Ensure the accountability and ownership of all data in the hotel
·Where needed provides support to other hotels within the group
·Plans and organizes workload of the IT team
·Solves problems and makes decisions
·Under takes all job tasks competently
·Identifies and evaluates business trends/needs and uses this information to set and review departmental objectives
·Ensures clear Standard Operating Procedures are developed, communicated, updated and implemented to ensure compliance with ISO and Quality
·Measures and monitors operational performance
·Manage the activities of the IT Support team for maximum productivity and customer satisfaction
·Ensure that all resources are effectively planned and implemented
Finance :-
·Maximize opportunities to reduce IT costs
·Identify and propose opportunities to augment revenue opportunities
·Be responsible for timely preparation and submission of all IT budgets
·Be responsible for the management and control of all IT budget according to an agreed plan and budget
·Ensures that IT costs are reduced through effective purchasing and negotiation
·Controls, monitors and reviews IT expenses
·Seeks new areas for revenue generation through IT
·Develops working relationships with local and international vendors
·Interprets monthly financial data and identifies and take corrective action as and when required
·Ensure a business continuity plan is established and tested for all part of the business supported with IT
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