Sheraton Khalidiya Hotel Jobs 2022 – Apply Online Front Desk Receptionist Vacancy in Abu Dhabi, UAE

To Ensure that the duties at the reception are run efficiently, providing outstanding guest service , assisting guest and maintaining a calm, professional environment at all times.

• Complies with the schedules and timings. Punctuality means respect.
• Maintain good appearance and adheres to the hotel’s Appearance Standards.
• Be aware and updated of the hotel and local services and appropriate timings of operation.
• Insures cleanliness and tidiness of both the Front Desk and Back Office.
• Monitors the cash float kept in his possession and insure its completeness and usage for cashiering purposes.
• Insure that rooms are allocated for all reservations and follow up with Housekeeping to have them clean on time.
• Insure providing a Warm Welcome to the hotel guests and greet them whenever met in the hotel.
• Performs Check In procedures to the guest following proper manners and processes.
• Market for the F&B outlets.
• Maintain a proper SPG tracking in terms of enrolment, point’s assignment and follow up.
• Assure that every arrival is scanned with proper identification document to the C.I.D system on time.
• Addresses to the guest request and insure that they are perfectly entertained.
• Addresses to the guest complaint and assure that it will be solved to the guest satisfaction and report it immediately to the department head.
• Maintain a proper track on date to date Credit check of the guest in house assuring that open balances are safely covered with appropriate credit balance.
• Print Trace report and follow up on required actions, resolve it when accomplished or extend the date if further action is needed.
• Follow up with the departures and confirm the departure date.
• Insure that every arrival has a properly filled Reg. Card and a properly updated profile in PMS.
• Insure that every Reg. Card is supported with proper LPO, ID copy, deposit etc.
• Insure proper filling for guest checks in the bucket and maintain it clean and updated.
• Insure proper filling for the Front office documents maintaining an up-to-date filling system.
• Review the room status with Housekeeping on shift basis and report discrepancies.
• Provides a Warm Goodbye to the hotel guests and thanks them for choosing Sheraton Suites.
• Performs Check out procedures to the guest following proper manners and processes and invite them to come back again.
• Provide cashier closing on time and present it neatly and complete with supportive documents.

Job Type: Full-time

Salary: Up to AED 3,700.00 per month

Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Guest Relation: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Application Deadline: 10/07/2022

Expected Start Date: 30/06/2022