The First Group Dubai Jobs 2022 – Apply Online Telephone Operator Vacancy in Dubai, UAE

The First Group Dubai Jobs 2022 – Telephone Operator Job Vacancy in Dubai, UAE. Your job search for latest vacancies in The First Group Dubai ends here!. Se Group Dubai UAE. Get Employment News Alert for Upcoming Jobs in Dubai. We are a trusted Search Private, Semi Govt, and Government Jobs in UAE. Find here New careers vacancy in The First Group site for careers in The First Group Dubai!!

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The First Group Dubai Jobs 2022 – Telephone Operator Jobs Vacancy in Dubai, UAE

Employment News for current Jobs Vacancies in The First Group Dubai – The First Group Dubai has released a new job notification 2022-2023 on their official website for Telephone Operator job post. The eligible and Interested Candidates who meet the required educational qualifications as well as work experience needs may apply online to The First Group Dubai employment notification. The work location for Telephone Operator Vacancy would be Dubai and an average Salary will be AED 1500.00 – 5500.00 Per Month.

Fact: The average salary for a Telephone Operator in Dubai, UAE is AED 1500.00 – 5500.00 Per Month

Please go through the below mentioned job description for this vacancy in The First Group Dubai for Telephone Operator  Position. Find out brief details, such as Job ID, Work Location/Address, Educational qualifications required, min/max age limit, Monthly/annual Salary and perks and employment benefits offered by The First Group Dubai. Check out all the details here before applying online to this latest recruitment by The First Group Dubai for freshers and experienced candidates from across the United Arab Emirates.

The First Group Dubai: Job Description

Job Tittle:  Telephone Operator

Full Job Description :- 

Overview:

Job Description:

• Ensure TFC brand standards, policies and procedures are adhered to at all times.
• Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms, room availability status for any given day.
• Maintain cleanliness throughout the areas.
• Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department’s standards and procedures.
• Answer and direct all external incoming telephone calls following the standard telephone etiquettes.
• Takes In Room Dining orders from the guests over the telephone. Enters order into MICROS system.
• Communicates special instructions to the kitchen and expediters.
• Handles guests’ complaints and takes action to resolve problems.
• Accepts and relays guests messages, either manually, written or through voice mail system.
• Maintain and update Opera telephone Directory.
• Prepare any admin related tasks delegated by the line manager.
• Takes request for wake up calls and follows through to ensure guests receive their wake up call at the requested time.
• Greets guests with a cheerful and pleasant voice during the conversation.
• Responds to emergency situations calmly, effectively, according to hotel guidelines.
• Actively participate in sending and distributing all incoming and outgoing faxes and messages.
• Understand and know all SOPs for fire evacuation, your role and what is required in Emergency situation.
• Successful completion of the training / certification process.
• Develop and maintain positive and productive working relationships with other employees and departments. Support all co-workers and treat them with dignity and respect.
• Follow, comply and ensure that all guests are checked-in and out from the DTCM e-service portal and CID systems.
• Follow, comply and ensure that all service requests and incidents either requested by a guest and/or associates are logged into FCS/e-connect software in a timely manner.
• Perform any other works as and when assigned by the supervisor and/or management.

Desired Skill & Expertise:

• At least 1+ year of experience working at the reception or as a telephone operator in a 4* property with 250+ inventory.
• 1 year experience Front Office computer literacy
• Excellent communications skills with Proficiency in speaking and writing English.
• Team player with excellent planning, organizing skills and excellent problem-solving skills.
• Able to work flexible working hours with rotating shifts.
• Pleasant personality and good grooming.