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Q-Express Documents Transport Dubai Jobs 2022 – ERC Sr. Associate Job Vacancy in Dubai, UAE. Your job search for latest vacancies in Q-Express Documents Transport Dubai ends here!. Se Group Dubai UAE. Get Employment News Alert for Upcoming Jobs in Dubai. We are a trusted Search Private, Semi Govt, and Government Jobs in UAE. Find here New careers vacancy in Q-Express Documents Transport site for careers in Q-Express Documents Transport Dubai!!
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Q-Express Documents Transport Dubai Jobs 2022 – ERC Sr. Associate Jobs Vacancy in Dubai, UAE
Employment News for current Jobs Vacancies in Q-Express Documents Transport Dubai – Q-Express Documents Transport Dubai has released a new job notification 2022-2023 on their official website for ERC Sr. Associate job post. The eligible and Interested Candidates who meet the required educational qualifications as well as work experience needs may apply online to Q-Express Documents Transport Dubai employment notification. The work location for ERC Sr. Associate Vacancy would be Dubai and an average Salary will be AED 10200.00-14500.00 Per Month.
Fact: The average salary for a ERC Sr. Associate in Dubai, UAE is AED 10200.00-14500.00 Per Month
Please go through the below mentioned job description for this vacancy in Q-Express Documents Transport Dubai for ERC Sr. Associate Position. Find out brief details, such as Job ID, Work Location/Address, Educational qualifications required, min/max age limit, Monthly/annual Salary and perks and employment benefits offered by Q-Express Documents Transport Dubai. Check out all the details here before applying online to this latest recruitment by Q-Express Documents Transport Dubai for freshers and experienced candidates from across the United Arab Emirates.
Q-Express Documents Transport Dubai Jobs HighlightHiring Organization Name :- Q-Express Documents Transport Dubai Job Position Name :- ERC Sr. Associate Job Type :- Full Time Jobs in Dubai Salary :- AED 10200.00-14500.00 Per Month |
Q-Express Documents Transport Dubai: Job Description
Job Tittle: ERC Sr. Associate
Full Job Description :-
ERC Sr. Associate:-
Job summary:-
At Amazon we believe that every day is still day one.
We pioneer. We’re a company of pioneers. It’s our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today’s pioneers, that’s exactly why there’s no place on Earth they’d rather build than Amazon.
This is your chance to make history. Join the HR team for the Regional Shared Services located in Dubai, which supports Amazon across certain countries. The hub provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with English and Arabic (Tier 1) to join the new Shared Services Center in Dubai. Reporting into an HR Shared Services Tier 1 Team Leader, the teams provide first point of contact for employees and managers via phone, email and instant messaging (Contact Center Environment). This role is the front face of the service to the internal customers.
Responsibilities:
Receive queries via phone in English and Arabic, email or chat and log contacts into the shared service case management system
Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved
Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
Identify gaps in the supporting documentation and also areas where the level of customer service could be improved driving increased numbers of questions / queries being resolved at first contact
Carry out audits and checks on responses and cases raised as required to ensure a high degree of accuracy and ongoing service delivery
Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging
Be part of a team that actively seeks customer feedback to improve levels of service
Participation in the continuous improvement of HR processes.
Shift working patterns, 7 days a week (40 hours a week)
Flexible in working a shift schedule (in a 24/7 environment); Flexible in adhering to scheduled breaks.
BASIC QUALIFICATIONS:-
Ability to read write and speak Arabic is a must
Experience with Call handling and HR Case Management tool is mandatory
Bachelor’s degree required from an accredited university
Superior attention to detail and ability to prioritize in a fast-paced environment to work in this rapidly changing HR environment
Experience creating process documentation
Ability to self-audit for very high level of accuracy.
Ability to prioritize workflow daily and ensure service levels are achieved at all times
MS Office experience required – Proven experience working with Windows, Word, Excel, and PowerPoint
Established subject matter expertise in Client Servicing
Knowledge of the organizations inter-department relationships and the ability to work with all levels of the organization
Flexible in working a shift schedule (in a 24/7 environment); Flexible in adhering to scheduled breaks.
PREFERRED QUALIFICATIONS:-
Has an experience in a HR Shared Service Environment.
Has an experience in Peoplesoft
Has an HR Experience
Has worked in a Call Center environment
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