Zurich Insurance Dubai Jobs 2022 – Apply Online Service Consultant Vacancy in Dubai, UAE

Zurich Workplace Solutions is a start-up entity implementing End of Service Benefits in the region. A small multi skilled team today manages the DEWS Plan for DIFC in Dubai covering over 1250+ companies and 22,000+ members with over $190m of AuA.

As the organization moves from ‘start-up’ mode into ‘scale-up’, the team needs to be multi-skilled to be able to take on a number of varied tasks and responsibilities. We are looking for a flexible individual who has a strong will to achieve high targets whilst adhering to customer support policy and standards.

This individual will be expected to be the point of contact for customers to identify relevant products, processes and procedures, provide a market leading service to customers/brokers/distributors/colleagues and retain excellent customer relationships.

This role will be a 12 months, fixed term contract.
Job Account abilities

As Service Consultant, your role will involve:

Meet customer requirements through processing a range of tasks encompassing the full product range.
Identify, build and maintain excellent customer relationships and loyalty through processing a range of tasks.
Demonstrate knowledge of relevant systems, products, processes and procedures to aid delivery of a first class service to our customers.
Takes personal responsibility for resolving customers concerns.
Work collaboratively across all Operational areas.
Demonstrate a flexible and co-operative approach towards changing business needs.
Professional and accountable for all their actions.
Provide feedback and recommendations for improvement of customer service processes and systems to manager and colleagues.

Job Qualifications:-

To be successful in this role, you must have:

Bachelor’s Degree in Business Administration or of equivalent certifications.
2 or more years of experience in the Insurance Industry.
Must have strong Arabic and English communication skills.
Relevant experience in a fast-paced and customer-centric environment.
Ability to handle pressure and stressful situations whilst adhering to customer support policy and standards.
Strong will to achieve high targets and take forward continuous improvement opportunities.
High Accuracy and Attention to detail.

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique – that’s what makes our team so great!

Join us as we constantly explore new ways to protect our customers and the planet.
Location(s): AE – Dubai
Remote working: No
Schedule: Full Time
Recruiter name: Leigh Jeremy Jaye Santander
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Posted 1 day ago

Zurich Insurance